Refund policy

30-day returns
You have 30 days after receiving your order to request a return. To be eligible, items should be unused, in the same condition you received them, and in their original packaging, along with your order number or proof of purchase.

How to start a return
Email us at info@zylashop.co with your order number and the reason for your return. If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return can’t be accepted.

Damaged, defective or incorrect items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us right away with your order number and a photo so we can make it right.

Exceptions
Gift cards can’t be returned. If you have a question about a specific item, please get in touch before sending it back.

Exchanges
The quickest way to get a different item is to return the one you have and, once the return is approved, place a new order.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. Items should be unused and in their original packaging, with proof of purchase.

Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a little longer to post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@zylashop.co.